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Austin Web Development

Austin’s Premier Design, Development, and Hosting Provider

Virtual PBX

The 360PBX uses a virtual hosted Linux environment that includes the EasyVoxBox IP PBX phone system. It is a full featured enterprise level PBX phone system at a small company budget price. Our service provides the best value and total cost ownership at the highest quality and reliability for the customer. We specialize in being able to provide a scalable solution that can expand with the needs of a growing company. Unlike other companies, we provide unlimited capability for features like interactive voice response (IVR), automatic call distribution (ACD), extensions, voicemail, follow me call forwarding, and many more. Make your business look as large as you want or represent multiple companies on one 360PBX phone system.

With our 360 PBX phone system, you can route calls to anywhere you choose. Your employees can work from the office, home, remote office or location, and on the road. We offer a wide range of endpoint phone connections. Each phone that we provide, comes with a dual Ethernet switched port connection. This allows the use of existing computer data network connections and eliminates the need for separate phone wiring. There are free soft phones available that can be used anywhere with your own headset.

Our system is very low cost to the customer for operation and maintenance. We have virtually eliminated the cost of moves, adds, and changes. Our customer service is 24/7 and is superb.

Contact Sales for more information

Managed Firewall

Protect your mission critical data against hackers and thieves with Austin Web Development’s managed firewall service. We can provide your company with state of the security solution. Or services use the following methods to protect your assets.

* Protocol Anomaly Detection
* Signature Element Analysis
* Behavior-Based Analysis

Managed Firewall/VPN Service: $200 monthly, $100 setup

Managed Firewall, VPN, and IDS System

Use Tasks

Use Tasks is a hosted subscription service for Tasks Pro™ and Tasks™. If you want brilliant web-based task management without worrying about software installation or server configuration, the Use Tasks service is for you. Instead of buying a license for Tasks Pro™ or Tasks™, you simply pay a monthly fee and access your tasks through your web browser.

Use Tasks Screenshot

Detailed information about Use Tasks including packages and pricing is available on the Use Tasks web site. Please note that Use Tasks is an ancillary web site to the King Design main web site; by going to the Use Tasks web site you will be leaving the King Design web site.

The Use Tasks service is a collaboration between King Design and Austin Web Development. King Design provides the Tasks Pro™ and Tasks™ products and Austin Web Development provides the hosting and billing services.
Free for Open Source Projects

We are proud to support Open Source development by offering free Use Tasks accounts to Open Source projects. Contact us for more details.

Zimbra Hosting

Austin Web Development is proud to offer business-forward communication products designed to help you collaborate with co-workers or business associates and keep in touch with clients and potential customers.

Unlike other Exchange/Zimbra hosts, we offer the following 1GB Mailboxes for 12.95 each, and Windows Mobile integration for $9.99.

For more information or to signup, please contact our sales department or call us at (512) 733-9600.

Works with almost any email/calendaring tools:
Integrates with Outlook, Apple Mail, iCal, Eudora, Evolution, Entourage and Thunderbird.

Self-Organizing Mailboxes
With Sonoma E-mail you can search for send emails and get results in a flash. Search message body or attachments, save searches across different folders and filter results on-the-fly!

Calendaring features
Manage multiple calendars. Delegate and share options mean you get people the information they need and nothing more. Sonoma E-mail supports multi-calendar views and syncs with 3rd party software like iCal, Outlook and any .ics-format data.

Efficient context switching
No need to change programs, Sonoma E-mail let’s you view, edit and create appointments and contact information while you are composing an email. You can even check out a senders web site in 2 clicks!

Spam and anti virus
We use Spamassassin and ClamAV to reduce spam and pre-screen for potential viruses.

And this is only the beginning. Zimbra is built on a platform designed to be in a state of constant upgrade. That means you don’t need to buy additional software to get the latest features and functions.

Consulting

Need a second look at a website or someone to go over your network? Or just someone to bounce ideas off of? Austin Web Development’s team of network administrators, system administrators, designers, and programmers can help you with any of your company’s needs.

Through our consulting services we strive to

• Determine what you will need from Austin Web Development.
• Allocate who can best address your problem.
• Determine whether out-sourcing help is necessary
• Take whatever steps are necessary to meet your expectations.

Austin Web Development will consult with you from beginning to end guaranteeing that you are getting quality service smoothly and efficiently.

For more information or to engage our service, please contact our sales department or call us at (512) 733-9600.

Managed DNS

If your DNS servers go down, your servers go down. Need a fully redundant DNS system with 100% uptime? Austin Web Development’s multi-location fully redundant DNS architectures will keep your DNS up and running 24×7.

Cost: $25 per domain, per year.

For more information or to signup, please contact our sales department or call us at (512) 733-9600.

Offsite Backups

Hard drive crashes happen, where would you be with your mission critical data gone? You need to protect your critical data at a secure off-site location? We can help, our easy to use backup solution, quickly and efficiently backs up your mission critical data to our fully secure and redundant data center. If a crash happens you can get your data back in minutes.

Cost: $6 per GB/per month. Bulk rates are available.

System Requirements: Windows XP/Vista, Mac OS X, Linux

For more information or to signup, please contact our sales department or call us at (512) 733-9600.

Remote IT

Need an IT staff, but don’t want the headache of finding the right person?

We can remote monitor, troubleshoot, and remote control any Windows XP/Vista or Windows 2003 systems. We can also assist your remote workers globally, any time and anywhere. Our administrators on are staff 24×7, we can keep your computers and staff working at their maximum performance.

System Administration

Need a full time system administrator for you dedicated server? Let our system administrators take care of your server without the need to hire your own. Out system administrators are available 24×7 to keep your server up and running, or to lend a hand if you have some questions. We offer the following levels of our service.

System Administration Service (Teir 1) includes:

- Our standard security package setup.
- Monthly server patching (OS updates, security updates for OS)
- Server Software installations
- 5 hours of general system administration (non-programming) to use when you would like.
- 25% off our standard hourly rate, for hours over the included hours

Cost: $200.00 per month, per machine.

Advanced System Administration Service (Teir 2) includes:

- Our standard security package setup
- Monthly server patching (OS updates, security updates for OS)
- Monthly Security Audit
- Server Software installations
- 10 hours of general system administration (including programming) to use when you would like
- 5 GB automated backups
- Automated Server Monitoring
- 50% off our standard hourly rate, for hours over the included hours

Cost: $350.00 per month, per machine.

For more information or to signup, please contact our sales department or call us at (512) 733-9600.

High Availability

Have an application or blog, and need 100% uptime? Our clustered environment can provide all of any of the following services:

  1. MySQL
  2. Web
  3. eMail (POP or IMAP)

If you purchase our HA hosting package, we guaranty that the service(s) you subscribe to will be up 100%, period.

If you are interested, please contact our sales department.

Brain Murmurs Pulse

Austin Web Development is pleased to announce our exclusive partnership with Brain Murmurs, Inc. to provide the hosting for Pulse, the Dialup Networking Service for the RIM Blackberry that uses Bluetooth to communicate Apple computers.

The product development cycle has been completed, and Brain Murmurs will soon begin to sell their product, and we will provide the hosting. The service will cost, $4.99 USD per month, or $40 USD per year. Corporate packages will be available, please contact our sales department for more information, if you are interested.


Pulse Hosting - Starting at: $4.99 per month

Allow your Mac to access the internet with your Blackberry device.

Onsite Terms

STANDARD TERMS & CONDITIONS

1. Applicability.

These Standard Terms and Conditions contain general provisions that apply to all Austin Web Development, LLC (“Consultant”) products and services provided under an Agreement or Order. The provisions of an Agreement or Order will control to the extent of any conflict with these Standard Terms and Conditions. “Agreement” refers to each written contract signed by Customer for Consultant products and/or services, its attachments, these Standard Terms and Conditions, other documents incorporated by reference, and the related Order(s). “Order” means a written, electronic or verbal order, submitted or confirmed by Customer and accepted by Consultant that identifies specific Consultant products and/or services and the quantity/scope ordered. Verbal Orders are deemed confirmed upon Customer’s written acknowledgement or use of products or services.

2. Charges.

2.1 Initial Scope.

The services (”Services”) to be provided by Consultant are set forth in the Services Agreement (“Services Agreement”) signed by Customer and Consultant. Subsequent Services may be described in additional Services Agreement attachments (”Attachments”) as may be executed by the parties from time to time as the need arises. Each Attachment will provide for the issuance by Customer of a purchase order (which must be in form and substance acceptable to Consultant in its discretion) and for payment of Consultant’s fees. Invoices for Services and expenses will be provided to Customer by Consultant as agreed upon in the Services Agreement or applicable Attachment.

2.2 Invoicing & Costs.

Unless otherwise provided in the Services Agreement or applicable Attachment, (a) Customer shall be responsible for all actual costs and expenses (including any travel and lodging expenses) Consultant incurs in connection with the Services, (b) invoices shall be rendered upon completion of services or monthly in the event the duration of services exceeds one month, (c) invoices shall be payable upon receipt and shall be past due if not paid within fifteen (15) days of receipt, (d) all payments are non-refundable and shall be made without defense, offset, deduction or counterclaim of any kind or character, and (e) without limiting any other remedies available, Consultant may immediately cease work if any invoice becomes past due. All amounts will be payable at the location specified in the invoice. Amounts not paid within 15 days of the invoice date or when payable pursuant to another Section of the Agreement will bear interest at the lesser of the Standard Rate or the maximum lawful rate until paid. Payments will be applied first to accrued interest and the remainder to reduction of the principal amount due. “Standard Rate” shall mean 8% per year for individuals and 15% per year for business entities.

2.3 Deposits.

All Deposits shall be applied to Consultant’s charges, fees and costs. If Customer terminates Consultant’s Services before completion, any remaining Deposit balance shall constitute a non-refundable payment for the engagement of Consultant. If Consultant’s charges, fees and costs exceed the initial Deposit, Customer shall deposit promptly upon Consultant’s request another Deposit of the same amount.

2.4 Resources Reservation Charge.

If Customer fails to provide within 5 business days information by Consultant, Customer may be assessed a daily resources reservation charge equal to 10% of Consultant’s initial fee estimate. If Customer fails to provide such information within 10 business days of Consultant’s request, Customer shall be deemed to have terminated Consultant’s Services before completion.

3 Confidentiality.

3.1 Confidential Information.

During the term of this Agreement and for a period of three years thereafter, a party receiving (”Receiving Party”) Confidential Information from the other party (”Disclosing Party”) shall not use, and shall use reasonable efforts to protect the confidentiality of, such Confidential Information except as Consultant believes to be advisable to (i) carry out its obligations to the Customer, (ii) assert rights under this Agreement or defend against any claims arising with respect to the services, products or this Agreement, or (iii) obtain advice from Consultant’s legal, accounting, tax or other advisers after informing them of the confidential nature of such information. “Confidential Information” means information disclosed to Receiving Party within the previous three years which is not generally made available to the public by Disclosing Party and relates to Disclosing Party’s research, development, design, trade secrets, or business affairs excluding information that (i) is or becomes, through no fault of Receiving Party, generally available to the public, (ii) was independently known or developed by Receiving Party prior to disclosure by the Disclosing Party, (iii) Receiving Party is or becomes obligated to disclose pursuant to judicial or other governmental action, or (iv) the Disclosing Party fails to treat as confidential.

3.2 Legal Compulsion.

In the event that Receiving Party receives a request to disclose all or any part of the Confidential Information under the terms of a subpoena or order issued by a court or by a governmental or administrative body, Receiving Party will immediately notify Disclosing Party of the existence, terms and circumstances surrounding such a request so that Disclosing Party may seek a protective order or other appropriate remedy (and Receiving Party will provide such cooperation in connection therewith as Disclosing Party may reasonably request) and/or waive compliance with the provisions of this Agreement. If such protective order or other remedy is not obtained, or the Disclosing Party waives compliance with the provisions of this Agreement, Receiving Party will furnish only that portion of the Confidential Information which the Receiving Party in good faith believes to be required by such subpoena or order.

3.3 Third Party Information.

Consultant, its employees, contractors and agents will not use or disclose to Customer any confidential or proprietary information of former or current clients or employers without written permission from the owner of such information. Customer, its employees, contractors and agents will not use or disclose to Consultant any confidential or proprietary information of third parties without written permission from the owner of such information. Any such third party information provided to Consultant by Customer and so identified in writing will be treated as Confidential Information of a Disclosing Party.

3.4 Return of Confidential Information.

At Disclosing Party’s request, Receiving Party will return to Disclosing Party all documents and other material containing Confidential Information of Disclosing Party.

4 Warranty & Disclaimer.

4.1 Performance Warranty.

Consultant shall use commercially reasonable efforts to perform the Services in accordance with the standards prevailing for similar services in Austin, Texas.

4.2 Notice and Cure.

Customer shall notify Consultant of any breach of the warranty in Section 4.1 within 30 days after discovery by Customer or within 60 days after completion of the Services that claimed to breach such warranty, whichever first occurs. Failure to give notice of any breach of the warranty in Section 4.1 before the time required by the preceding sentence shall constitute acceptance by Customer of all services, products and documentation that may be provided by Consultant. Consultant shall be entitled to initiate corrective services or actions within 30 days after receiving Customer’s notice of warranty breach and Customer’s payment of the purchase price for any necessary hardware or materials. If Consultant fails to cure such breach within a reasonable time (in no event to be less than 30 days) after commencing such efforts, Consultant shall be liable for the lesser of (i) the reasonable cost subsequently expended by Customer to obtain the benefits that would have accrued under the Agreement if such warranty had not been breached or (ii) the amount paid to Consultant for the services, installation or documentation not performed or prepared in accordance with such warranty.

4.3 Exclusive Remedy.

THE PROVISIONS OF SECTION 4.2 CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THE WARRANTY OF SECTION 4.1. 4.4 Disclaimer of Warranties. THE WARRANTY IN SECTION 4.1 IS THE ONLY WARRANTY OFFERED TO AND RELIED ON BY CUSTOMER. SUBJECT TO THE WARRANTY OF SECTION 4.1, ALL SERVICES, PRODUCTS AND DOCUMENTATION ARE PROVIDED “AS IS” WITHOUT ORAL OR WRITTEN WARRANTIES OF ANY KIND. ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

5 Limitations of Liability; Disclaimer of Consequential Damages.

5.1 Liability Limit.

IN ADDITION TO THE OTHER LIMITATIONS OF THESE STANDARD TERMS AND CONDITIONS, NO PARTY SHALL BE LIABLE IN EXCESS OF THE AMOUNT PAID OR PAYABLE TO CONSULTANT UNDER THE AGREEMENT; PROVIDED, HOWEVER, THIS LIABILITY LIMITATION SHALL NOT APPLY TO A BREACH OF SECTION 3 OF THESE STANDARD TERMS AND CONDITIONS.

5.2 Damages Limitations.

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST PROFITS, LOST DATA, LOST REVENUES OR DOWNTIME COSTS), ARISING OUT OF OR RELATING TO THE AGREEMENT, ANY SERVICE, PRODUCT OR DOCUMENTATION OR THE PERFORMANCE, NONPERFORMANCE, USE, INABILITY TO USE, CONDITION, QUALITY, RESULT OR EFFECT OF ANY OF THE FOREGOING, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.3 No Vicarious Liability.

EXCEPT FOR DIRECT PERSONAL GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NO AFFILIATE, DIRECTOR, OFFICER OR SHAREHOLDER OF A PARTY SHALL BE LIABLE FOR ANY DAMAGES SUFFERED BY THE OTHER PARTY UNDER RESPONDEAT SUPERIOR, VICARIOUS LIABILITY OR OTHER LEGAL THEORY.

5.4 Independent Provisions.

Each subsection of Sections 4 and 5 of these Standard Terms And Conditions are intended to be independent of and severable from each other.

5.5 Scope of Disclaimers and Waivers.

The disclaimers and limitations set forth in Sections 4 and 5 shall not apply to the extent of gross negligence, willful tortious conduct or as otherwise prohibited by applicable law.

6 Indemnity.

CUSTOMER HEREBY INDEMNIFIES AND AGREES TO HOLD CONSULTANT AND ITS OWNERS, AFFILIATES, EMPLOYEES, AGENTS AND CONTRACTORS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, DAMAGES, EXPENSES AND OTHER MATTERS ARISING OUT OF OR RELATED TO PERFORMANCE OF THEIR OBLIGATIONS UNDER THE AGREEMENT, INCLUDING ANY CLAIMS BY PERSONS OR ENTITIES OWNING OR CLAIMING PATENT, TRADEMARK OR OTHER RIGHTS IN ANY PROPERTY MODIFIED OR UTILIZED IN CONNECTION WITH SUCH OBLIGATIONS. THIS INDEMNITY DOES NOT INCLUDE CLAIMS MADE BY EMPLOYEES OF CONSULTANT IN SUCH CAPACITY OR CLAIMS ARISING SOLELY OUT OF THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF CONSULTANT AS DETERMINED BY A FINAL JUDGMENT OF A COURT.

7 Assignment of Intellectual Property Rights.

7.1 Definitions.

“Background Technology” means all programs, systems, data and materials, in whatever form that do not constitute Work Product and are: (i) included in, or necessary to, the Work Product; and (ii) owned solely by Consultant or licensed to Consultant with a right to sub-license to Customer. Background Technology includes computer code generated by programs proprietary to Consultant and all other Consultant Tools.

“Consultant Tools” means the software tools of general application, including commercial programs, that were not originally created by Consultant, its predecessors or affiliates, whether now owned by or licensed to Consultant or directly to Customer, and which are used to render Services or develop deliverables under the Agreement.

“Generic Components” means the software/programming tools developed generally to support Consultant products and/or service offerings and which (i) can be used in services, applications and deliverables other than those developed under the Agreement, and (ii) can be used without Customer’s Confidential Information.

“Work Product” means all programs, systems, data and materials that are (i) planned, concrete results of the Services, (ii) first produced or created by Consultant as a result of or in the performance of work or services under this Agreement; and (iii) do not constitute Consultant Tools or Generic Components.

7.2 Work Product Ownership.

Subject to the condition subsequent of full payment of all amounts owed or owing to Consultant under this Agreement, Consultant hereby: (i) acknowledges and agrees that, insofar as Consultant is concerned, the Work Product has been specially ordered and commissioned by Customer and constitutes “works made for hire” for copyright purposes; and (ii) to the extent that any Work Product does not qualify as a work made for hire under applicable law, and to the extent that the Work Product includes material subject to copyright, patent, trade secret or other proprietary right protection, Consultant hereby assigns to Customer, its successors and assigns, all right, title and interest Consultant may have in and to the Work Product.

7.3 Licenses.

Subject to the condition subsequent of full payment of all amounts owed or owing to Consultant under this Agreement, Consultant will on request grant to the extent of its rights a perpetual, non-exclusive, worldwide, royalty-free license to Customer to use the Background Technology and Generic Components in application(s) incorporating the Work Product to the extent and only to the extent that such use is required to maintain the design data delivered under the Agreement. Such license shall be granted on an AS IS basis without any warranties pursuant to a license agreement in form and substance acceptable to Consultant. 7.4 Assistance. Upon request, Consultant will assist Customer in every reasonable way during and after completion of this Agreement to obtain patents, copyrights, and mask work rights covering the intellectual property rights of Customer pursuant to Section 7.2 of these Standard Terms and Conditions. Customer will pay all related expenses (including Consultant’s legal fees) relating to such efforts and will compensate Consultant at the then-current billing rates of Consultant for time spent by Consultant at Customer’s request on such assistance.

8 Acceptance.

“Acceptance” of services and/or products under this Agreement shall be deemed to have occurred upon the earlier of (i) completion by Consultant of any applicable milestones specified in the Services Agreement, and (ii) any use by Customer, its agents, employees or licensees, for any purpose, of any services or work product or result of services.

9 Miscellaneous.

9.1 Taxes.

Customer agrees to make all payments to Consultant in connection with this Agreement free and clear of any and all taxes, fees, levies, duties, imposts, charges, penalties or other amounts imposed by governmental authorities on Customer or Consultant in connection with the transactions contemplated by this Agreement and the Licenses (”Taxes”). In addition, Customer agrees to promptly pay, and to hold Consultant harmless from and against, any and all Taxes other than Taxes on the income of Consultant.

9.2 Advertising.

Unless otherwise provided in the Services Agreement, Consultant reserves the right to refer to Customer as a customer of its Services in its marketing materials.

9.3 Entire Agreement.

The Agreement constitutes the complete and exclusive statement of all mutual understandings between the parties with respect to its subject matter, and supersedes all prior and contemporaneous oral or written proposals, communications and understandings. Each party acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by the other party or their representatives which are not embodied herein, and that no other agreement, statement or promise not contained in the Agreement shall be valid or binding. These Standard Terms and Conditions are the general provisions that apply to all Consultant’s services and products, except as superseded by an individually negotiated Services Agreement signed by Consultant that affirmatively states it amends the provision(s) of these Standard Terms and Conditions expressly listed therein. Any modification of the Agreement shall be effective only if it is in writing, signed and dated by all parties.

9.4 Severability.

If any provision of the Agreement, or the application of any provision to any person or set of circumstances, is determined to be invalid or unenforceable to any extent, the remainder of the Agreement, and the application of such provision to persons or circumstances other than those as to which it is determined to be invalid or unenforceable, shall not be impaired or otherwise affected and shall continue to be valid and enforceable to the fullest extent permitted by law. If any provision of the Agreement is determined to be invalid or unenforceable for any reason, then the Agreement shall remain in full force and effect and the invalid or unenforceable provision shall be replaced by a provision determined by a mutually agreed independent business attorney to be within the original spirit and intent of the Agreement. If the parties are unable to agree on such attorney, either party may petition a court to identify such attorney.

9.5 Governing Law; Disputes.

The Agreement shall be governed by and construed in accordance with the laws of the State of Texas without reference to its conflicts of law principles. Any controversy between the parties involving the construction, application, performance or breach of any of the terms, provisions, or conditions of the Agreement, shall on written request of either party, be submitted first to mediation and then if still unresolved to binding arbitration. Any mediation or binding arbitration shall be conducted in Austin, Texas in accordance with the rules of the American Arbitration Association for Commercial Disputes (“Arbitration Rules”) unless the parties stipulate otherwise. The arbitrator(s) shall not render any award or decision inconsistent with the terms and conditions of the Agreement including its limitation of liability provisions. If any arbitration or action at law or in equity is necessary to enforce or interpret the terms of the Agreement, the prevailing party shall be entitled to reasonable attorney’s fees, costs and necessary disbursements incurred both before and after any judgment or decision in addition to any other relief to which such party may be entitled. Each party waives any right to adjudicate any controversy in any other court or forum, except that a party may seek interim relief before the start of arbitration as allowed by the Arbitration Rules and such other injunctive relief to the extent not available by arbitration. Jurisdiction and venue for all purposes shall be in Travis County, Texas.

9.6 Notices.

The parties agree that electronic mail shall be deemed to be a written instrument signed by the person electronically indicated as the sender of such e-mail. Any notice, invoice or communication required or permitted to be given hereunder shall be made in writing and shall be deemed to have been given to the intended recipient upon (i) hand delivery, (ii) actual or attempted delivery to such party’s address according to evidence of delivery by a recognized independent courier service, (iii) electronic facsimile transmission according to the facsimile transmission confirmation receipt, or (iv) electronic confirmation of electronic mail delivery, in each case at the address, telecopy number or e-mail address listed for such party in the Services Agreement. Either party may designate a different address by giving notice to the other in accordance with this Section.

9.7 Force Majeure.

If, after the Services Agreement is executed, the economic situation changes substantially, or if events constituting force majeure or other events beyond Consultant’s control arise as a result of which Consultant would no longer be interested in implementing or completing the project described in the Services Agreement, then Consultant will have the option either to rescind the Services Agreement or to extend the agreed delivery periods. In the event Consultant exercises these rights, Consultant shall have no liability to Customer and Customer will not be entitled to assert any claims against Consultant. No delay or default of Consultant in performing its obligations shall be considered a breach, and no damages shall be owed to Customer in connection therewith, if such delay or default is caused by or results from unforeseen circumstances or an event beyond the reasonable control of Consultant, including fire, flood, earthquake, explosion, accident, governmental action, failure of suppliers, strike, lockout, riot, acts of war (whether or not so declared), sabotage or defects or errors in hardware or software used in connection with the Consultant’s services (including alpha and beta release software tools chosen by Consultant in its discretion).

9.8 Construction.

Whenever in the Agreement the singular number is used, the same shall include the plural where appropriate (and vice versa), and words of any gender shall include each other gender where appropriate. As used in the Agreement, (i) “or” means “and/or”; (ii) “business day” means any day on which banks in Texas are open for business; and (iii) “including” or “include” means “including without limitation.” Section and other headings are for reference purposes only and are not intended to describe, interpret, define, or limit the scope, extent, or intent of the Agreement or any of its provisions. All pronouns and any variations thereof shall be deemed to refer to masculine, feminine, or neuter, singular or plural, as the identity of the person or persons may require. The parties are sophisticated and were or could have been represented by legal counsel during the negotiation of the Agreement. Accordingly, the parties believe the presumption of any laws or rules relating to the interpretation of contracts against the drafter thereof should not apply, and hereby waive any such presumption and agree that the Agreement shall be construed fairly and not against either party.

9.9 Survival.

Upon termination or expiration of the Agreement, all rights and duties of the parties toward each other shall cease except the following shall survive indefinitely: (i) the Customer shall pay, within thirty (30) days of the effective date of termination or expiration, all amounts owing to Consultant under this Agreement at such effective date, including any expenses; and (ii) these Standard Terms and Conditions shall survive such termination or expiration.

9.10 Independent Contractor Status.

Neither Consultant nor Consultant’s employees are or shall be deemed employees of or partners or joint venturers with the Customer. Consultant maintains a separate place of business from Customer and a separate set of books and records that reflect all items of income and expense for Consultant’s business.

9.11 Estimates.

Estimated and quoted prices do not include sales, use, service, value added, excise or other taxes or customs duties which, when applicable, will be paid by Customer or, if paid by Consultant, will be reimbursed to Consultant in accordance with Consultant’s invoice procedure. Any estimates of cost or time are provided as a reasonable estimate of total cost and not as a fixed price. Time estimates are not, and shall not be construed as, completion deadlines.

9.12 Disputed Charges.

Any invoiced charges that are not disputed by Customer in accordance with this Section shall be deemed accepted and correct. Customer may reasonably and in good faith dispute any charge in an invoice (the “Disputed Charge”) and withhold payment only for the Disputed Charge after giving written notice to Consultant describing in reasonable detail the basis for such Disputed Charge within seven days after receiving Consultant’s invoice. The parties shall work together in good faith to resolve any such Disputed Charge. If the parties mutually determine the Customer owes any Disputed Charge, Customer shall, within five business days, pay such amount including interest accrued from the date the payment was due as if it were not a Disputed Charge. If the parties are unable to resolve the Disputed Charge within ten days of Customer’s notice of the same, the parties shall be entitled to pursue all available remedies.

9.13 Change Orders.

After receiving Customer’s request detailing the nature of any desired changes to the Services, products and/or the scope or quantity thereof under an Agreement or Order, Consultant may review Customer’s requested change upon Customer’s payment to Consultant of a mutually agreed review and proposal fee. If Consultant is willing to make the desired changes, Consultant may present Customer with a proposal for the changes including any additional fees, charges and extensions to any projected target schedules. Such proposal shall be automatically rejected unless signed and returned by Customer to Consultant within (3) three business days after Customer’s receipt. If the proposal is timely signed and returned as provided in this Section, it shall become an amendment (”Change Order”) and binding addendum to the Agreement. Consultant shall not be obligated to make any alterations, additions or deletions to any Services or products until receipt of an effective Change Order under this Section; provided, however, any election by Consultant to begin or complete alterations, additions or deletions requested in writing by Customer but not documented by a Change Order shall not constitute a waiver by Consultant to its right to compensation, and Consultant shall be paid for the reasonable value of such work. Consultant will not be obligated to proceed with any changes until a Change Order is signed and any advance payments described therein are paid. Consultant has no obligation to stop work while a Change Order is being discussed, unless continued work would be counterproductive to the proposed change order and Customer pays any additional costs and expenses that are reasonably estimated by Consultant to result from such work stoppage.

9.14 Security Interest Grant.

As security for its obligations hereunder, Customer hereby pledges and grants to Consultant a security interest in all right, title and interest of Customer now owned or hereafter acquired in and to Collateral now or hereafter existing and now or hereafter subject to Consultant’s access and/or control. “Collateral” means (i) equipment and fixtures (including, without limitation, servers, peripherals, cabling, wiring and other tangible assets of Customer located or used at any location subject to Consultant’s access or control), together with all additions and accessions thereto and replacements therefor (collectively, the “Equipment”), (ii) all Work Product and general intangibles in written and electronic form (including, without limitation, customer and supplier lists, books, records, information, contracts and software) (collectively, the “General Intangibles”), (iii) records evidencing both a monetary obligation and a security interest in specific goods, a security interest in specific goods and software used in the goods, a security interest in specific goods and license of software used in the goods, a lease of specific goods, or a lease of specific goods and license of software used in the goods (collectively, the “Chattel Paper”), and (iv) all proceeds of the foregoing (including, without limitation, whatever is receivable or received when Collateral or proceeds are sold, collected, exchanged, returned, substituted or otherwise disposed of, whether such disposition is voluntary or involuntary, including rights to payment and insurance proceeds and premium returns and refunds under insurance with respect to any Collateral, and all rights to payment with respect to any cause of action affecting or relating to the Collateral). As used in this Section, “monetary obligation” means a monetary obligation secured by the goods or owed under a lease of the goods and includes without limitation a monetary obligation with respect to software used in the goods.

9.15 Secured Creditor Rights.

Upon Customer’s failure to pay any amount due Consultant, Consultant shall have the rights of a secured creditor under the UCC, all rights granted by this Agreement and by law, including without limitation, the right (a) at Customer’s expense to store, process, repair or recondition the Collateral or otherwise prepare it for disposition in any manner and the right to store, process, repair or recondition it or otherwise prepare it for disposition in any manner, (b) to use without charge in connection with such preparation and disposition, any trademark, trade name, copyright, patent or technical process used by Customer, and (c) to eradicate or render unreadable any information stored on or in the Collateral. Customer hereby agrees that ten (10) days’ prior notice to Customer of any intended sale or disposition of any Collateral is reasonable. Customer acknowledges and agrees that it will not remove or make unavailable to Consultant any Collateral that is subject to Consultant’s access and/or control, as the case may be, without Consultant’s prior written consent or payment in full of all amounts payable to Consultant.

9.16 Intellectual Property License.

Customer hereby grants to Consultant an unconditional, irrevocable, non-exclusive license (exercisable without royalty or other payment by Consultant, but only in connection with the exercise of its remedies) to use, license or sublicense any patent, trademark, trade name, copyright or other intellectual property in which Customer now or hereafter has any right, title or interest, together with the right of access to all media in which any of the foregoing may be recorded or stored.

9.17 Access Control.

Consultant will have the right to deny access by Customer and all others to any of the Services or products (including without limitation any intellectual property and Work Product) after Customer fails to fully perform any of its obligations to Consultant. Customer releases, indemnifies, defends, and holds harmless Consultant from any exposure, lawsuits, claims, demands, or liability for any denial of access.

9.18 Warranties by Customer.

Customer represents and warrants to Consultant that (a) Customer has the legal right and authority to place and use the Services, Work Product and products as contemplated by the applicable Agreement or Order; (b) Customer is duly organized and has the authority to enter into each Agreement and Order and to perform its obligations thereunder; (c) the person signing the Agreement and Order on behalf of Customer is authorized to do so, and upon its execution by such person, the Agreement or Order, as applicable, is the legally binding obligation of Customer; and (d) use of the Services, Work Product and any other products by Customer and Customer’s end users does not and will not violate applicable laws or regulations.

9.19 Further Assurances.

Customer agrees to promptly procure, execute and deliver from time to time any endorsements, assignments, financing statements and other writings reasonably deemed necessary or appropriate by Consultant to perfect, maintain and protect its security interest hereunder and the priority thereof and to deliver promptly to Consultant all originals of Collateral consisting of instruments. Customer hereby irrevocably appoints Consultant as its attorney-in-fact and agrees that Consultant may perform in the name and stead of Customer at Customer’s expense (but Consultant shall not be obligated to and shall incur no liability to Customer or any third party for failure so to do) any act which Customer is obligated by this Agreement to perform, and to exercise such rights and powers as Customer might exercise with respect to the Collateral, including without limitation the right to (i) collect by legal proceeding or otherwise and endorse, receive and receipt for all distributions, proceeds and other sums and property now or hereafter payable with respect to or on account of the Collateral; (ii) insure, process and preserve the Collateral; (iii) make any compromise or settlement, and take any action it deems advisable, with respect to the Collateral; (iv) pay any indebtedness or obligations of Customer relating to the Collateral; and (v) execute, deliver and file any and all UCC financing statements and other documents, instruments and agreements required hereunder. Except as expressly required by this Agreement or by a nonwaivable provision of law, Consultant shall not be required to make any presentment, demand or protest, or give any notice in connection with Customer’s breach of this Agreement or nonperformance by Customer of its obligations hereunder or with respect to the Collateral.

10. Initial and Renewal Terms.

Subject to earlier termination in accordance with this Agreement, the term of this Agreement will commence on the Effective Date and continue for the Initial Term and Renewal Terms (the “Term”). This Agreement shall automatically renew for successive terms of equivalent length of the Initial Term (each a “Renewal Term”), unless notice of non-renewal is provided in a writing signed by the non-renewing party no less than ninety days before expiration of the Initial Term or applicable Renewal Term or unless terminated: (i) without cause by AUSTIN WEB DEVELOPMENT upon 30 days’ prior notice to Customer; or (ii) by either party in accordance with this Agreement. To avoid confusion, verbal discussion and any form of notice (including email) other than physical written notice manually signed by Customer shall be ineffective as evidence of notice of non-renewal.

Development Terms

STANDARD TERMS & CONDITIONS

1. Applicability.

These Standard Terms and Conditions contain general provisions that apply to all Austin Web Development, LLC (“Consultant”) products and services provided under an Agreement or Order. The provisions of an Agreement or Order will control to the extent of any conflict with these Standard Terms and Conditions. “Agreement” refers to each written contract signed by Customer for Consultant products and/or services, its attachments, these Standard Terms and Conditions, other documents incorporated by reference, and the related Order(s). “Order” means a written, electronic or verbal order, submitted or confirmed by Customer and accepted by Consultant that identifies specific Consultant products and/or services and the quantity/scope ordered. Verbal Orders are deemed confirmed upon Customer’s written acknowledgement or use of products or services.

2. Charges.

2.1 Initial Scope.

The services (”Services”) to be provided by Consultant are set forth in the Services Agreement (“Services Agreement”) signed by Customer and Consultant. Subsequent Services may be described in additional Services Agreement attachments (”Attachments”) as may be executed by the parties from time to time as the need arises. Each Attachment will provide for the issuance by Customer of a purchase order (which must be in form and substance acceptable to Consultant in its discretion) and for payment of Consultant’s fees. Invoices for Services and expenses will be provided to Customer by Consultant as agreed upon in the Services Agreement or applicable Attachment.

2.2 Invoicing & Costs.

Unless otherwise provided in the Services Agreement or applicable Attachment, (a) Customer shall be responsible for actual and reasonable costs incurred by Consultant for travel and lodging expenses, (b) invoices shall be rendered upon completion of services or monthly in the event the duration of services exceeds one month, (c) invoices shall be payable upon receipt and shall be past due if not paid within fifteen (15) days of receipt, (d) all payments are non-refundable and shall be made without defense, offset, deduction or counterclaim of any kind or character, and (e) without limiting any other remedies available, Consultant may immediately cease work if any invoice becomes past due. All amounts will be payable at the location specified in the invoice. Amounts not paid within 15 days of the invoice date or when payable pursuant to another Section of the Agreement will bear interest at the lesser of the Standard Rate or the maximum lawful rate until paid. Payments will be applied first to accrued interest and the remainder to reduction of the principal amount due. “Standard Rate” shall mean 8% per year for individuals and 15% per year for business entities.

2.3 Deposits.

All Deposits shall be applied to Consultant’s charges, fees and costs. If Customer terminates Consultant’s Services before completion, any remaining Deposit balance shall constitute a non-refundable payment for the engagement of Consultant. If Consultant’s charges, fees and costs exceed the initial Deposit, Customer shall deposit promptly upon Consultant’s request another Deposit of the same amount.

2.4 Resources Reservation Charge.

If Customer fails to provide within 5 business days information by Consultant, Customer may be assessed a daily resources reservation charge equal to 10% of Consultant’s initial fee estimate, or if no estimate was provided, a charge of $250 per day. If Customer fails to provide such information within 10 business days of Consultant’s request, Customer shall be deemed to have terminated Consultant’s Services before completion.

3 Confidentiality.

3.1 Confidential Information.

During the term of this Agreement and for a period of three years thereafter, a party receiving (”Receiving Party”) Confidential Information from the other party (”Disclosing Party”) shall not use, and shall use reasonable efforts to protect the confidentiality of, such Confidential Information except as Consultant believes to be advisable to (i) carry out its obligations to the Customer, (ii) assert rights under this Agreement or defend against any claims arising with respect to the services, products or this Agreement, or (iii) obtain advice from Consultant’s legal, accounting, tax or other advisers after informing them of the confidential nature of such information. “Confidential Information” means information disclosed to Receiving Party within the previous three years which is not generally made available to the public by Disclosing Party and relates to Disclosing Party’s research, development, design, trade secrets, or business affairs excluding information that (i) is or becomes, through no fault of Receiving Party, generally available to the public, (ii) was independently known or developed by Receiving Party prior to disclosure by the Disclosing Party, (iii) Receiving Party is or becomes obligated to disclose pursuant to judicial or other governmental action, or (iv) the Disclosing Party fails to treat as confidential.

3.2 Legal Compulsion.

In the event that Receiving Party receives a request to disclose all or any part of the Confidential Information under the terms of a subpoena or order issued by a court or by a governmental or administrative body, Receiving Party will immediately notify Disclosing Party of the existence, terms and circumstances surrounding such a request so that Disclosing Party may seek a protective order or other appropriate remedy (and Receiving Party will provide such cooperation in connection therewith as Disclosing Party may reasonably request) and/or waive compliance with the provisions of this Agreement. If such protective order or other remedy is not obtained, or the Disclosing Party waives compliance with the provisions of this Agreement, Receiving Party will furnish only that portion of the Confidential Information which the Receiving Party in good faith believes to be required by such subpoena or order.

3.3 Third Party Information.

Consultant, its employees, contractors and agents will not use or disclose to Customer any confidential or proprietary information of former or current clients or employers without written permission from the owner of such information. Customer, its employees, contractors and agents will not use or disclose to Consultant any confidential or proprietary information of third parties without written permission from the owner of such information. Any such third party information provided to Consultant by Customer and so identified in writing will be treated as Confidential Information of a Disclosing Party.

3.4 Return of Confidential Information.

At Disclosing Party’s request, Receiving Party will return to Disclosing Party all documents and other material containing Confidential Information of Disclosing Party.

4 Warranty & Disclaimer.

4.1 Performance Warranty.

Consultant shall use commercially reasonable efforts to perform the Services in accordance with the standards prevailing for similar services in Austin, Texas.

4.2 Notice and Cure.

Customer shall notify Consultant of any breach of the warranty in Section 4.1 within 30 days after discovery by Customer or within 60 days after completion of the Services that claimed to breach such warranty, whichever first occurs. Failure to give notice of any breach of the warranty in Section 4.1 before the time required by the preceding sentence shall constitute acceptance by Customer of all services, products and documentation that may be provided by Consultant. Consultant shall be entitled to initiate corrective services or actions within 30 days after receiving Customer’s notice of warranty breach and Customer’s payment of the purchase price for any necessary hardware or materials. If Consultant fails to cure such breach within a reasonable time (in no event to be less than 30 days) after commencing such efforts, Consultant shall be liable for the lesser of (i) the reasonable cost subsequently expended by Customer to obtain the benefits that would have accrued under the Agreement if such warranty had not been breached or (ii) the amount paid to Consultant for the services, installation or documentation not performed or prepared in accordance with such warranty.

4.3 Exclusive Remedy.

THE PROVISIONS OF SECTION 4.2 CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THE WARRANTY OF SECTION 4.1. 4.4 Disclaimer of Warranties. THE WARRANTY IN SECTION 4.1 IS THE ONLY WARRANTY OFFERED TO AND RELIED ON BY CUSTOMER. SUBJECT TO THE WARRANTY OF SECTION 4.1, ALL SERVICES, PRODUCTS AND DOCUMENTATION ARE PROVIDED “AS IS” WITHOUT ORAL OR WRITTEN WARRANTIES OF ANY KIND. ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

5 Limitations of Liability; Disclaimer of Consequential Damages.

5.1 Liability Limit.

IN ADDITION TO THE OTHER LIMITATIONS OF THESE STANDARD TERMS AND CONDITIONS, NO PARTY SHALL BE LIABLE IN EXCESS OF THE AMOUNT PAID OR PAYABLE TO CONSULTANT UNDER THE AGREEMENT; PROVIDED, HOWEVER, THIS LIABILITY LIMITATION SHALL NOT APPLY TO A BREACH OF SECTION 3 OF THESE STANDARD TERMS AND CONDITIONS.

5.2 Damages Limitations.

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING LOST PROFITS, LOST DATA, LOST REVENUES OR DOWNTIME COSTS), ARISING OUT OF OR RELATING TO THE AGREEMENT, ANY SERVICE, PRODUCT OR DOCUMENTATION OR THE PERFORMANCE, NONPERFORMANCE, USE, INABILITY TO USE, CONDITION, QUALITY, RESULT OR EFFECT OF ANY OF THE FOREGOING, WHETHER BASED IN WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.3 No Vicarious Liability.

EXCEPT FOR DIRECT PERSONAL GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NO AFFILIATE, DIRECTOR, OFFICER OR SHAREHOLDER OF A PARTY SHALL BE LIABLE FOR ANY DAMAGES SUFFERED BY THE OTHER PARTY UNDER RESPONDEAT SUPERIOR, VICARIOUS LIABILITY OR OTHER LEGAL THEORY.

5.4 Independent Provisions.

Each subsection of Sections 4 and 5 of these Standard Terms And Conditions are intended to be independent of and severable from each other.

5.5 Scope of Disclaimers and Waivers.

The disclaimers and limitations set forth in Sections 4 and 5 shall not apply to the extent of gross negligence, willful tortious conduct or as otherwise prohibited by applicable law.

6 Indemnity.

CUSTOMER HEREBY INDEMNIFIES AND AGREES TO HOLD CONSULTANT AND ITS OWNERS, AFFILIATES, EMPLOYEES, AGENTS AND CONTRACTORS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, DAMAGES, EXPENSES AND OTHER MATTERS ARISING OUT OF OR RELATED TO PERFORMANCE OF THEIR OBLIGATIONS UNDER THE AGREEMENT, INCLUDING ANY CLAIMS BY PERSONS OR ENTITIES OWNING OR CLAIMING PATENT, TRADEMARK OR OTHER RIGHTS IN ANY PROPERTY MODIFIED OR UTILIZED IN CONNECTION WITH SUCH OBLIGATIONS. THIS INDEMNITY DOES NOT INCLUDE CLAIMS MADE BY EMPLOYEES OF CONSULTANT IN SUCH CAPACITY OR CLAIMS ARISING SOLELY OUT OF THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF CONSULTANT AS DETERMINED BY A FINAL JUDGMENT OF A COURT.

7 Assignment of Intellectual Property Rights.

7.1 Definitions.

“Background Technology” means all programs, systems, data and materials, in whatever form that do not constitute Work Product and are: (i) included in, or necessary to, the Work Product; and (ii) owned solely by Consultant or licensed to Consultant with a right to sub-license to Customer. Background Technology includes computer code generated by programs proprietary to Consultant and all other Consultant Tools.

“Consultant Tools” means the software tools of general application, including commercial programs, that were not originally created by Consultant, its predecessors or affiliates, whether now owned by or licensed to Consultant or directly to Customer, and which are used to render Services or develop deliverables under the Agreement.

“Generic Components” means the software/programming tools developed generally to support Consultant products and/or service offerings and which (i) can be used in services, applications and deliverables other than those developed under the Agreement, and (ii) can be used without Customer’s Confidential Information.

“Work Product” means all programs, systems, data and materials that are (i) planned, concrete results of the Services, (ii) first produced or created by Consultant as a result of or in the performance of work or services under this Agreement; and (iii) do not constitute Consultant Tools or Generic Components.

7.2 Work Product Ownership.

Subject to the condition subsequent of full payment of all amounts owed or owing to Consultant under this Agreement, Consultant hereby: (i) acknowledges and agrees that, insofar as Consultant is concerned, the Work Product has been specially ordered and commissioned by Customer and constitutes “works made for hire” for copyright purposes; and (ii) to the extent that any Work Product does not qualify as a work made for hire under applicable law, and to the extent that the Work Product includes material subject to copyright, patent, trade secret or other proprietary right protection, Consultant hereby assigns to Customer, its successors and assigns, all right, title and interest Consultant may have in and to the Work Product.

7.3 Licenses.

Subject to the condition subsequent of full payment of all amounts owed or owing to Consultant under this Agreement, Consultant will on request grant to the extent of its rights a perpetual, non-exclusive, worldwide, royalty-free license to Customer to use the Background Technology and Generic Components in application(s) incorporating the Work Product to the extent and only to the extent that such use is required to maintain the design data delivered under the Agreement. Such license shall be granted on an AS IS basis without any warranties pursuant to a license agreement in form and substance acceptable to Consultant.

7.4 Assistance.

Upon request, Consultant will assist Customer in every reasonable way during and after completion of this Agreement to obtain patents, copyrights, and mask work rights covering the intellectual property rights of Customer pursuant to Section 7.2 of these Standard Terms and Conditions. Customer will pay all related expenses (including Consultant’s legal fees) relating to such efforts and will compensate Consultant at the then-current billing rates of Consultant for time spent by Consultant at Customer’s request on such assistance.

8 Acceptance.

“Acceptance” of services and/or products under this Agreement shall be deemed to have occurred upon the earlier of (i) completion by Consultant of any applicable milestones specified in the Services Agreement, and (ii) any use by Customer, its agents, employees or licensees, for any purpose, of any services or work product or result of services.

9 Miscellaneous.

9.1 Taxes.

Customer agrees to make all payments to Consultant in connection with this Agreement free and clear of any and all taxes, fees, levies, duties, imposts, charges, penalties or other amounts imposed by governmental authorities on Customer or Consultant in connection with the transactions contemplated by this Agreement and the Licenses (”Taxes”). In addition, Customer agrees to promptly pay, and to hold Consultant harmless from and against, any and all Taxes other than Taxes on the income of Consultant.

9.2 Advertising.

Unless otherwise provided in the Services Agreement, Consultant reserves the right to refer to Customer as a customer of its Services in its marketing materials.

9.3 Entire Agreement.

The Agreement constitutes the complete and exclusive statement of all mutual understandings between the parties with respect to its subject matter, and supersedes all prior and contemporaneous oral or written proposals, communications and understandings. Each party acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by the other party or their representatives which are not embodied herein, and that no other agreement, statement or promise not contained in the Agreement shall be valid or binding. These Standard Terms and Conditions are the general provisions that apply to all Consultant’s services and products, except as superseded by an individually negotiated Services Agreement signed by Consultant that affirmatively states it amends the provision(s) of these Standard Terms and Conditions expressly listed therein. Any modification of the Agreement shall be effective only if it is in writing, signed and dated by all parties.

9.4 Severability.

If any provision of the Agreement, or the application of any provision to any person or set of circumstances, is determined to be invalid or unenforceable to any extent, the remainder of the Agreement, and the application of such provision to persons or circumstances other than those as to which it is determined to be invalid or unenforceable, shall not be impaired or otherwise affected and shall continue to be valid and enforceable to the fullest extent permitted by law. If any provision of the Agreement is determined to be invalid or unenforceable for any reason, then the Agreement shall remain in full force and effect and the invalid or unenforceable provision shall be replaced by a provision determined by a mutually agreed independent business attorney to be within the original spirit and intent of the Agreement. If the parties are unable to agree on such attorney, either party may petition a court to identify such attorney.

9.5 Governing Law; Disputes.

The Agreement shall be governed by and construed in accordance with the laws of the State of Texas without reference to its conflicts of law principles. Any controversy between the parties involving the construction, application, performance or breach of any of the terms, provisions, or conditions of the Agreement, shall on written request of either party, be submitted first to mediation and then if still unresolved to binding arbitration. Any mediation or binding arbitration shall be conducted in Austin, Texas in accordance with the rules of the American Arbitration Association for Commercial Disputes (“Arbitration Rules”) unless the parties stipulate otherwise. The arbitrator(s) shall not render any award or decision inconsistent with the terms and conditions of the Agreement including its limitation of liability provisions. If any arbitration or action at law or in equity is necessary to enforce or interpret the terms of the Agreement, the prevailing party shall be entitled to reasonable attorney’s fees, costs and necessary disbursements incurred both before and after any judgment or decision in addition to any other relief to which such party may be entitled. Each party waives any right to adjudicate any controversy in any other court or forum, except that a party may seek interim relief before the start of arbitration as allowed by the Arbitration Rules and such other injunctive relief to the extent not available by arbitration. Jurisdiction and venue for all purposes shall be in Travis County, Texas.

9.6 Notices.

The parties agree that electronic mail shall be deemed to be a written instrument signed by the person electronically indicated as the sender of such e-mail. Any notice, invoice or communication required or permitted to be given hereunder shall be made in writing and shall be deemed to have been given to the intended recipient upon (i) hand delivery, (ii) actual or attempted delivery to such party’s address according to evidence of delivery by a recognized independent courier service, (iii) electronic facsimile transmission according to the facsimile transmission confirmation receipt, or (iv) electronic confirmation of electronic mail delivery, in each case at the address, telecopy number or e-mail address listed for such party in the Services Agreement. Either party may designate a different address by giving notice to the other in accordance with this Section.

9.7 Force Majeure.

If, after the Services Agreement is executed, the economic situation changes substantially, or if events constituting force majeure or other events beyond Consultant’s control arise as a result of which Consultant would no longer be interested in implementing or completing the project described in the Services Agreement, then Consultant will have the option either to rescind the Services Agreement or to extend the agreed delivery periods. In the event Consultant exercises these rights, Consultant shall have no liability to Customer and Customer will not be entitled to assert any claims against Consultant. No delay or default of Consultant in performing its obligations shall be considered a breach, and no damages shall be owed to Customer in connection therewith, if such delay or default is caused by or results from unforeseen circumstances or an event beyond the reasonable control of Consultant, including fire, flood, earthquake, explosion, accident, governmental action, failure of suppliers, strike, lockout, riot, acts of war (whether or not so declared), sabotage or defects or errors in hardware or software used in connection with the Consultant’s services (including alpha and beta release software tools chosen by Consultant in its discretion).

9.8 Construction.

Whenever in the Agreement the singular number is used, the same shall include the plural where appropriate (and vice versa), and words of any gender shall include each other gender where appropriate. As used in the Agreement, (i) “or” means “and/or”; (ii) “business day” means any day on which banks in Texas are open for business; and (iii) “including” or “include” means “including without limitation.” Section and other headings are for reference purposes only and are not intended to describe, interpret, define, or limit the scope, extent, or intent of the Agreement or any of its provisions. All pronouns and any variations thereof shall be deemed to refer to masculine, feminine, or neuter, singular or plural, as the identity of the person or persons may require. The parties are sophisticated and were or could have been represented by legal counsel during the negotiation of the Agreement. Accordingly, the parties believe the presumption of any laws or rules relating to the interpretation of contracts against the drafter thereof should not apply, and hereby waive any such presumption and agree that the Agreement shall be construed fairly and not against either party.

9.9 Survival.

Upon termination or expiration of the Agreement, all rights and duties of the parties toward each other shall cease except the following shall survive indefinitely: (i) the Customer shall pay, within thirty (30) days of the effective date of termination or expiration, all amounts owing to Consultant under this Agreement at such effective date, including any expenses; and (ii) these Standard Terms and Conditions shall survive such termination or expiration.

9.10 Independent Contractor Status.

Neither Consultant nor Consultant’s employees are or shall be deemed employees of or partners or joint venturers with the Customer. Consultant maintains a separate place of business from Customer and a separate set of books and records that reflect all items of income and expense for Consultant’s business.

9.11 Estimates.

Estimated and quoted prices do not include sales, use, service, value added, excise or other taxes or customs duties which, when applicable, will be paid by Customer or, if paid by Consultant, will be reimbursed to Consultant in accordance with Consultant’s invoice procedure. Any estimates of cost or time are provided as a reasonable estimate of total cost and not as a fixed price. Time estimates are not, and shall not be construed as, completion deadlines.

9.12 Disputed Charges.

Any invoiced charges that are not disputed by Customer in accordance with this Section shall be deemed accepted and correct. Customer may reasonably and in good faith dispute any charge in an invoice (the “Disputed Charge”) and withhold payment only for the Disputed Charge after giving written notice to Consultant describing in reasonable detail the basis for such Disputed Charge within seven days after receiving Consultant’s invoice. The parties shall work together in good faith to resolve any such Disputed Charge. If the parties mutually determine the Customer owes any Disputed Charge, Customer shall, within five business days, pay such amount including interest accrued from the date the payment was due as if it were not a Disputed Charge. If the parties are unable to resolve the Disputed Charge within ten days of Customer’s notice of the same, the parties shall be entitled to pursue all available remedies.

9.13 Change Orders.

After receiving Customer’s request detailing the nature of any desired changes to the Services, products and/or the scope or quantity thereof under an Agreement or Order, Consultant may review Customer’s requested change upon Customer’s payment to Consultant of a mutually agreed review and proposal fee. If Consultant is willing to make the desired changes, Consultant may present Customer with a proposal for the changes including any additional fees, charges and extensions to any projected target schedules. Such proposal shall be automatically rejected unless signed and returned by Customer to Consultant within (3) three business days after Customer’s receipt. If the proposal is timely signed and returned as provided in this Section, it shall become an amendment (”Change Order”) and binding addendum to the Agreement. Consultant shall not be obligated to make any alterations, additions or deletions to any Services or products until receipt of an effective Change Order under this Section; provided, however, any election by Consultant to begin or complete alterations, additions or deletions requested in writing by Customer but not documented by a Change Order shall not constitute a waiver by Consultant to its right to compensation, and Consultant shall be paid for the reasonable value of such work. Consultant will not be obligated to proceed with any changes until a Change Order is signed and any advance payments described therein are paid. Consultant has no obligation to stop work while a Change Order is being discussed, unless continued work would be counterproductive to the proposed change order and Customer pays any additional costs and expenses that are reasonably estimated by Consultant to result from such work stoppage.

9.14 Security Interest Grant.

As security for its obligations hereunder, Customer hereby pledges and grants to Consultant a security interest in all right, title and interest of Customer now owned or hereafter acquired in and to Collateral now or hereafter existing and now or hereafter subject to Consultant’s access and/or control. “Collateral” means (i) equipment and fixtures (including, without limitation, servers, peripherals, cabling, wiring and other tangible assets of Customer located or used at any location subject to Consultant’s access or control), together with all additions and accessions thereto and replacements therefor (collectively, the “Equipment”), (ii) all Work Product and general intangibles in written and electronic form (including, without limitation, customer and supplier lists, books, records, information, contracts and software) (collectively, the “General Intangibles”), (iii) records evidencing both a monetary obligation and a security interest in specific goods, a security interest in specific goods and software used in the goods, a security interest in specific goods and license of software used in the goods, a lease of specific goods, or a lease of specific goods and license of software used in the goods (collectively, the “Chattel Paper”), and (iv) all proceeds of the foregoing (including, without limitation, whatever is receivable or received when Collateral or proceeds are sold, collected, exchanged, returned, substituted or otherwise disposed of, whether such disposition is voluntary or involuntary, including rights to payment and insurance proceeds and premium returns and refunds under insurance with respect to any Collateral, and all rights to payment with respect to any cause of action affecting or relating to the Collateral). As used in this Section, “monetary obligation” means a monetary obligation secured by the goods or owed under a lease of the goods and includes without limitation a monetary obligation with respect to software used in the goods.

9.15 Secured Creditor Rights.

Upon Customer’s failure to pay any amount due Consultant, Consultant shall have the rights of a secured creditor under the UCC, all rights granted by this Agreement and by law, including without limitation, the right (a) at Customer’s expense to store, process, repair or recondition the Collateral or otherwise prepare it for disposition in any manner and the right to store, process, repair or recondition it or otherwise prepare it for disposition in any manner, (b) to use without charge in connection with such preparation and disposition, any trademark, trade name, copyright, patent or technical process used by Customer, and (c) to eradicate or render unreadable any information stored on or in the Collateral. Customer hereby agrees that ten (10) days’ prior notice to Customer of any intended sale or disposition of any Collateral is reasonable. Customer acknowledges and agrees that it will not remove or make unavailable to Consultant any Collateral that is subject to Consultant’s access and/or control, as the case may be, without Consultant’s prior written consent or payment in full of all amounts payable to Consultant.

9.16 Intellectual Property License.

Customer hereby grants to Consultant an unconditional, irrevocable, non-exclusive license (exercisable without royalty or other payment by Consultant, but only in connection with the exercise of its remedies) to use, license or sublicense any patent, trademark, trade name, copyright or other intellectual property in which Customer now or hereafter has any right, title or interest, together with the right of access to all media in which any of the foregoing may be recorded or stored.

9.17 Access Control.

Consultant will have the right to deny access by Customer and all others to any of the Services or products (including without limitation any intellectual property and Work Product) after Customer fails to fully perform any of its obligations to Consultant. Customer releases, indemnifies, defends, and holds harmless Consultant from any exposure, lawsuits, claims, demands, or liability for any denial of access.

9.18 Warranties by Customer.

Customer represents and warrants to Consultant that (a) Customer has the legal right and authority to place and use the Services, Work Product and products as contemplated by the applicable Agreement or Order; (b) Customer is duly organized and has the authority to enter into each Agreement and Order and to perform its obligations thereunder; (c) the person signing the Agreement and Order on behalf of Customer is authorized to do so, and upon its execution by such person, the Agreement or Order, as applicable, is the legally binding obligation of Customer; and (d) use of the Services, Work Product and any other products by Customer and Customer’s end users does not and will not violate applicable laws or regulations.

9.19 Further Assurances.

Customer agrees to promptly procure, execute and deliver from time to time any endorsements, assignments, financing statements and other writings reasonably deemed necessary or appropriate by Consultant to perfect, maintain and protect its security interest hereunder and the priority thereof and to deliver promptly to Consultant all originals of Collateral consisting of instruments. Customer hereby irrevocably appoints Consultant as its attorney-in-fact and agrees that Consultant may perform in the name and stead of Customer at Customer’s expense (but Consultant shall not be obligated to and shall incur no liability to Customer or any third party for failure so to do) any act which Customer is obligated by this Agreement to perform, and to exercise such rights and powers as Customer might exercise with respect to the Collateral, including without limitation the right to (i) collect by legal proceeding or otherwise and endorse, receive and receipt for all distributions, proceeds and other sums and property now or hereafter payable with respect to or on account of the Collateral; (ii) insure, process and preserve the Collateral; (iii) make any compromise or settlement, and take any action it deems advisable, with respect to the Collateral; (iv) pay any indebtedness or obligations of Customer relating to the Collateral; and (v) execute, deliver and file any and all UCC financing statements and other documents, instruments and agreements required hereunder. Except as expressly required by this Agreement or by a nonwaivable provision of law, Consultant shall not be required to make any presentment, demand or protest, or give any notice in connection with Customer’s breach of this Agreement or nonperformance by Customer of its obligations hereunder or with respect to the Collateral.

Hosting Terms

MASTER SERVICES AGREEMENT
Standard Terms and Conditions

These Standard Terms and Conditions are incorporated by reference into the Agreement between AUSTIN WEB DEVELOPMENT and the Customer identified in the AUSTIN WEB DEVELOPMENT Master Services Agreement Cover Page and the Initial Services Addendum attached thereto. In exchange for the covenants and promises herein, which the parties agree are sufficient consideration, the parties agree as follows.

1. SERVICES.

a. Customer Area and Equipment. If the Services are provided or performed in an IDC, the “Customer Area” shall mean the location(s) within an IDC that AUSTIN WEB DEVELOPMENT designates for placement of Customer Equipment. As part of Services, Customer is hereby granted a license, subject to the terms and conditions of this Agreement, to install, maintain, use, operate, monitor, repair and replace in the Customer Area certain equipment owned or controlled by Customer as set forth in the customer notebook which is prepared by AUSTIN WEB DEVELOPMENT with Customer’s input, and any tools, devices, supplies or materials brought into the IDC by Customer (collectively the “Customer Equipment”). Customer may not use the Customer Area for any purpose other than as set forth herein. Customer is not granted, and specifically disclaims, any possessory, leasehold, or other real property interest in the Customer Area, the IDC, or any other portion of the building or premises in which the IDC is located. Customer has no rights whatsoever under AUSTIN WEB DEVELOPMENT’s lease for the IDC

b. Deliverables. If Services include any deliverables, they shall be specified in a SOW. Unless otherwise specified in the SOW, AUSTIN WEB DEVELOPMENT retains exclusive ownership rights of all deliverables and materials developed pursuant to this Agreement (the “Deliverables”); except that, in exchange for full and timely payment for the Deliverables, AUSTIN WEB DEVELOPMENT grants Customer a non-exclusive, revocable license to Customer to use the Deliverables internally and solely for the benefit of Customer in any legal manner. Customer shall not have any right to sell, sublicense, allow the use of, or transfer the Deliverables to any third party. The information contained within the Deliverables may become outdated by, for example but not limitation, new law or upgrades to systems or software. AUSTIN WEB DEVELOPMENT shall not be liable for any misinformation or harm resulting from Customer’s continued use of Deliverables which have become outdated or superseded.

c. Change Orders. After receiving Customer’s request detailing the nature of any desired changes to the Services, Deliverables and/or the scope or quantity thereof under the Agreement, AUSTIN WEB DEVELOPMENT may review Customer’s requested change upon Customer’s payment to AUSTIN WEB DEVELOPMENT of a mutually agreed review and proposal fee. If AUSTIN WEB DEVELOPMENT is willing to make the desired changes, AUSTIN WEB DEVELOPMENT may present Customer with a proposal for the changes including any additional fees, charges and extensions to any projected target schedules. Such proposal shall be automatically rejected unless manually signed and physically returned by Customer to AUSTIN WEB DEVELOPMENT within (3) three business days after Customer’s receipt. To avoid confusion, verbal discussion and any form of notice (including email) other than physically delivered written notice which is manually signed by Customer shall be ineffective as evidence of acceptance of such proposal. If the proposal is timely signed and returned as provided in this Section, it shall become an amendment (”Change Order”) and binding addendum to the Agreement. AUSTIN WEB DEVELOPMENT shall not be obligated to make any alterations, additions or deletions to any Services or products until receipt of an effective Change Order under this Section; provided, however, any election by AUSTIN WEB DEVELOPMENT to begin or complete alterations, additions or deletions requested in writing by Customer but not documented by a Change Order shall not constitute a waiver by AUSTIN WEB DEVELOPMENT to its right to compensation, and AUSTIN WEB DEVELOPMENT shall be paid for the reasonable value of such work. AUSTIN WEB DEVELOPMENT will not be obligated to proceed with any changes until a Change Order is signed and any advance payments described therein are paid. AUSTIN WEB DEVELOPMENT has no obligation to stop work while a Change Order is being discussed, unless continued work would be counterproductive to the proposed change order and Customer pays any additional costs and expenses that are reasonably estimated by AUSTIN WEB DEVELOPMENT to result from such work stoppage.

2. FEES AND BILLING.

a. Charges. Unless otherwise specified in a SOW, regardless of whether Customer has commenced use of the Services, Customer’s payment obligation for Services becomes due in full on the “Installation Date”, which is the later of (i) the applicable Install By Date, set forth on the Service Order Form, or (ii) the date on which the applicable Service is provisioned by AUSTIN WEB DEVELOPMENT and ready for Customer’s use (“Service Commencement Date”). Customer shall pay AUSTIN WEB DEVELOPMENT in U.S. dollars for all charges for the Services provided under this Agreement in accordance with its terms. All such charges are exclusive of any sales taxes and other federal, state, municipal, or other governmental taxes or levies applicable to the delivery of Services hereunder (collectively “Taxes”) now in force or enacted in the future, all of which Customer will be responsible for and shall pay in full on the earlier of the due date or AUSTIN WEB DEVELOPMENT’s demand.

b. Billing and Payment Terms. AUSTIN WEB DEVELOPMENT issues invoices monthly or as set forth in an applicable SOW. Monthly Recurring Charges are invoiced in advance, except that usage-based Services are invoiced in advance at the minimum charge and, as applicable, are adjusted based on actual usage. On the Installation Date, Customer will be invoiced for all non-recurring charges, and the Monthly Recurring Charges for the then current month. Customer shall pay all charges other than a Disputed Charge upon receipt of the invoice, and payment shall be past due if not paid within seven days after date of the invoice. Past due payments will accrue interest at the lower of 1½% per month, or the highest rate allowed by law. If any amount owed by Customer becomes more than seven days past due, AUSTIN WEB DEVELOPMENT may (i) suspend or terminate all or part of the Services to Customer, including, but not limited to, any and all Services provided
under this or any other agreement; (ii) proceed against the Collateral (defined below), (iii) deny Customer access to the IDC, and/or (iv) upon written notice to Customer, require a security deposit or other reasonable assurances to secure Customer’s payment obligations hereunder, and/or (v) exercise all rights available under this Agreement, at law and in equity.

c. Disputed Charges. Any invoiced charges that are not disputed by Customer in accordance with this Section shall be deemed accepted and correct. Customer may reasonably and in good faith dispute any charge in an AUSTIN WEB DEVELOPMENT invoice (the “Disputed Charge”) and withhold payment only for the Disputed Charge after giving written notice to AUSTIN WEB DEVELOPMENT describing in reasonable detail the basis for such Disputed Charge within seven days after receiving AUSTIN WEB DEVELOPMENT’s invoice. The parties shall work together in good faith to resolve any such Disputed Charge. If the parties mutually determine the Customer owes any Disputed Charge, Customer shall, within five business days, pay such amount including interest accrued from the date the payment was due as if it were not a Disputed Charge. If the parties are unable to resolve the Disputed Charge within ten days of Customer’s notice of the same, the parties shall be entitled to pursue all available remedies.

d. Security Deposit. Concurrent with Customer’s execution of this Agreement, a SOW, or an Amendment or on AUSTIN WEB DEVELOPMENT’s request, and as a condition of AUSTIN WEB DEVELOPMENT’s obligation to perform under this Agreement, Customer shall pay to AUSTIN WEB DEVELOPMENT a security deposit in the amount, if any, set forth on the Deposit Receipt form provided to Customer (part of the credit application package) or as requested by AUSTIN WEB DEVELOPMENT (individually and collectively, the “Security Deposit”). If Customer Defaults under this Agreement, AUSTIN WEB DEVELOPMENT may, without further notice to Customer and without prejudice to AUSTIN WEB DEVELOPMENT’s other remedies, apply part or all of the Security Deposit toward the cure of Customer’s Default. In such event, Customer shall, within five business days after written demand, pay AUSTIN WEB DEVELOPMENT an amount equal to the amount so applied to restore the Security Deposit to its original amount. AUSTIN WEB DEVELOPMENT may co-mingle the Security Deposit with its own funds. Customer shall not be entitled to receive interest on the Security Deposit. The Security Deposit repayment procedures are set forth on the Deposit Receipt form, and otherwise, any part of the Security Deposit not used by AUSTIN WEB DEVELOPMENT shall be returned to Customer within sixty days after this Agreement expires or is terminated, after applying the Security Deposit to any outstanding amounts due and payable to AUSTIN WEB DEVELOPMENT. If AUSTIN WEB DEVELOPMENT assigns this Agreement, then AUSTIN WEB DEVELOPMENT shall be relieved of liability for the Security Deposit upon delivery of the Security Deposit to the assignee.

e. Security Interest Grant. As security for its obligations hereunder, Customer hereby pledges and grants to AUSTIN WEB DEVELOPMENT a security interest in all right, title and interest of Customer now owned or hereafter acquired in and to Collateral now or hereafter located at an IDC or now or hereafter existing on or used by or in any Equipment. “Collateral” means (i) equipment and fixtures (including servers, peripherals, cabling, wiring and other tangible assets of Customer located or used at an IDC), together with all additions and accessions thereto and replacements therefor (collectively, the “Equipment”), (ii) general intangibles in written and electronic form (including customer and supplier lists, books, records, information, contracts and software) (collectively, the “General Intangibles”), (iii) records evidencing both a monetary obligation and a security interest in specific goods, a security interest in specific goods and software used in the goods, a security interest in specific goods and license of software used in the goods, a lease of specific goods, or a lease of specific goods and license of software used in the goods (collectively, the “Chattel Paper”), and (iv) all proceeds of the foregoing (including whatever is receivable or received when Collateral or proceeds are sold, collected, exchanged, returned, substituted or otherwise disposed of, whether such disposition is voluntary or involuntary, including rights to payment and insurance proceeds and premium returns and refunds under insurance with respect to any Collateral, and all rights to payment with respect to any cause of action affecting or relating to the Collateral). As used in this Section, “monetary obligation” means a monetary obligation secured by the goods or owed under a lease of the goods and includes a monetary obligation with respect to software used in the goods.

f. Secured Creditor Rights. Upon a Customer Default, AUSTIN WEB DEVELOPMENT shall have the rights of a secured creditor under the UCC, all rights granted by this Agreement and by law, including the right (a) at Customer’s expense to store, process, repair or recondition the Collateral or otherwise prepare it for disposition in any manner and the right to store, process, repair or recondition it or otherwise prepare it for disposition in any manner, (b) to use without charge in connection with such preparation and disposition, any trademark, trade name, copyright, patent or technical process used by Customer, and (c) to eradicate or render unreadable any information stored on or in the Collateral. Customer hereby agrees that ten (10) days’ prior notice to Customer of any intended sale or disposition of any Collateral is reasonable. Customer acknowledges and agrees that it will not remove any Collateral from an IDC or place of storage, as the case may be, without AUSTIN WEB DEVELOPMENT’s prior written consent or payment in full of all amounts payable to AUSTIN WEB DEVELOPMENT.

g. Intellectual Property License. Customer hereby grants to AUSTIN WEB DEVELOPMENT an unconditional, irrevocable, non-exclusive license (exercisable without royalty or other payment by AUSTIN WEB DEVELOPMENT, but only in connection with the exercise of its remedies) to use, license or sublicense any patent, trademark, trade name, copyright or other intellectual property in which Customer now or hereafter has any right, title or interest, together with the right of access to all media in which any of the foregoing may be recorded or stored.
h. Further Assurances. Customer agrees to promptly procure, execute and deliver from time to time any endorsements, assignments, financing statements and other writings reasonably deemed necessary or appropriate by AUSTIN WEB DEVELOPMENT to perfect, maintain and protect its security interest hereunder and the priority thereof and to deliver promptly to AUSTIN WEB DEVELOPMENT all originals of Collateral consisting of instruments. Customer hereby irrevocably appoints AUSTIN WEB DEVELOPMENT as its attorney-in-fact and agrees that AUSTIN WEB DEVELOPMENT may perform in the name and stead of Customer at Customer’s expense (but AUSTIN WEB DEVELOPMENT shall not be obligated to and shall incur no liability to Customer or any third party for failure so to do) any act which Customer is obligated by this Agreement to perform, and to exercise such rights and powers as Customer might exercise with respect to the Collateral, including the right to (i) collect by legal proceeding or otherwise and endorse, receive and receipt for all distributions, proceeds and other sums and property now or hereafter payable with respect to or on account of the Collateral; (ii) insure, process and preserve the Collateral; (iii) make any compromise or settlement, and take any action it deems advisable, with respect to the Collateral; (iv) pay any indebtedness or obligations of Customer relating to the Collateral; and (v) execute, deliver and file any and all UCC financing statements and other documents, instruments and agreements required hereunder. Except as expressly required by this Agreement or by a nonwaivable provision of law, AUSTIN WEB DEVELOPMENT shall not be required to make any presentment, demand or protest, or give any notice in connection with Customer’s breach of this Agreement or nonperformance by Customer of its obligations hereunder or with respect to the Collateral.

3. RIGHTS AND OBLIGATIONS.

a. Rules and Regulations. When a party’s employees, invitees, agents, and contractors are on the other party’s premises, they shall comply with all applicable rules, regulations and policies of the other party. Customer will comply at all times with the terms of AUSTIN WEB DEVELOPMENT’s general rules and regulations relating to Customer’s use of and access to the IDC, incorporated into this Agreement as set forth at www.austindev.com/tos.php (the “Rules and Regulations”). AUSTIN WEB DEVELOPMENT may amend the Rules and Regulations provided that Customer is informed in advance of any such amendments and the amendments do not materially and adversely alter the provision of Services hereunder.

b. Access Control. Customer will provide to AUSTIN WEB DEVELOPMENT’s Operations Manager or designee written notice of the individuals who are authorized to have access to the Customer Area and of any periodic changes to such authorization (the “Permitted Individuals”). AUSTIN WEB DEVELOPMENT will have the right (i) to deny Customer’s access after a Customer Default to the IDC, and (ii) to limit Customer’s access to the IDC solely to the list of Permitted Individuals (“Access List”). If AUSTIN WEB DEVELOPMENT receives conflicting Access Lists from different Customer representatives, AUSTIN WEB DEVELOPMENT shall comply with the last current Access List provided to it before the conflict arose. Customer releases, indemnifies, defends, and holds harmless AUSTIN WEB DEVELOPMENT from any exposure, lawsuits, claims, demands, or liability for complying with the last current Access List.

c. Acceptable Use. Customer’s use of the Services shall comply with all laws and AUSTIN WEB DEVELOPMENT’s Acceptable Use Policy (“AUP”), as the same may be modified by AUSTIN WEB DEVELOPMENT periodically. As of and after the Effective Date but prior to a Customer Default,, Customer shall have access to the AUP, by password, at Customer’s FlowView portal. Customer acknowledges that AUSTIN WEB DEVELOPMENT exercises no control whatsoever over the content of information passing through the Customer Equipment, or through equipment and facilities used by AUSTIN WEB DEVELOPMENT to provide Services, and that it is Customer’s sole responsibility to ensure that the information it transmits and receives complies with all applicable laws and regulations.

d. Restrictions on Use. Customer shall not and shall not permit others, including its employees and agents, to reproduce, reverse-engineer, de-compile, disassemble, alter, translate, modify, adapt, market, resell, or sublease any AUSTIN WEB DEVELOPMENT Services, unless expressly permitted by this Agreement. Other than as specified herein, no license, title, or right is granted or transferred to Customer in or to any service marks, trademarks, copyrights, patents, trade secrets or other intellectual property rights of AUSTIN WEB DEVELOPMENT (”Proprietary Information”), and Customer shall not have any right to use any Proprietary Information, or any AUSTIN WEB DEVELOPMENT software or hardware. Without AUSTIN WEB DEVELOPMENT’s prior written consent, Customer may not, directly or indirectly resell, or permit others to use, all or part of any: cabinet space; SuiteSpace; Customer Area; custom floor, temporary, or equipment space within the IDC; or roof space associated with the IDC premises. Customer may not solicit any AUSTIN WEB DEVELOPMENT customers. Customer may not directly connect Customer’s Equipment with equipment of a third party within the IDC or any other AUSTIN WEB DEVELOPMENT facility. AUSTIN WEB DEVELOPMENT reserves the right to take any action to prevent harm to the services, personnel, or property of AUSTIN WEB DEVELOPMENT (and its affiliates, vendors, and customers) or other persons.

e. Emergency Contacts. Customer shall designate to AUSTIN WEB DEVELOPMENT, in writing, emergency contacts, including name, address, telephone, pager and/or email address, who will be the primary emergency contacts to be notified in case of any Services-related emergency. Customer shall ensure that AUSTIN WEB DEVELOPMENT (i) has current contact information at all times, and (ii) is notified reasonably in advance of any change to the contact information.

f. Cooperation. Customer shall reasonably, timely, and in good faith cooperate with AUSTIN WEB DEVELOPMENT and AUSTIN WEB DEVELOPMENT’s designees and agents to facilitate AUSTIN WEB DEVELOPMENT’s performance of Services and shall provide AUSTIN WEB DEVELOPMENT with access to the necessary information, including system or platform design, network architecture, IP addresses, hardware, and software specifications (“Customer Information”) to provide the Services described in this Agreement. It is essential to AUSTIN WEB DEVELOPMENT’s performance hereunder that AUSTIN WEB DEVELOPMENT has such access to Customer Information. Customer shall (i) configure the Customer Equipment, and if applicable for the Services, any of Customer’s equipment not located in the IDC, according to the technical specifications provided by AUSTIN WEB DEVELOPMENT; and (ii) maintain any necessary licenses associated with any of Customer’s equipment. AUSTIN WEB DEVELOPMENT assumes no responsibility to obtain from Customer’s licensors necessary licenses or consents to monitor or access Customer Equipment to perform the Services. If Customer modifies Customer Information in a manner that necessitates a change to the Services, then Customer shall pay in advance for all materials and time charges that AUSTIN WEB DEVELOPMENT estimates that it will incur to troubleshoot, modify, or make repairs necessary to adapt to the Customer modifications. The parties shall account to each other on demand for any difference between the actual and estimated charges. Unless specified otherwise in a Service Order Form or SOW, Customer is responsible for purchasing and maintaining all manufacturer warranties, updates, patches, upgrades, and service plans reasonably required to ensure that the Customer Equipment and Customer Information remains in working order through the Term and AUSTIN WEB DEVELOPMENT shall not be responsible for any delay or failure by Customer to purchase or maintain same.

4. INSURANCE.

a. Minimum Levels of Insurance (for collocation customers only). During the Term of this Agreement, both parties will keep in full force and effect insurance policies covering: (i) commercial general liability insurance in an amount not less than one million dollars per occurrence; (ii) workers’ compensation insurance in an amount not less than that required by applicable law; and (iii) property insurance covering each party’s own property and equipment for the perils customarily insured for full replacement cost at the time of the loss. Within twenty business days after written request, a party will provide to the other evidence of the foregoing insurance. Neither party has any obligation to insure the equipment or property of the other. The insurance policies required in this Agreement will be issued by financially secure insurance companies authorized to issue such insurance in the state in which the issuing party is conducting business or receiving Services.

b. Waiver of Subrogation. Neither party, nor its officers, directors, shareholders, employees, agents or invitees, will be liable to the other party or to any insurance company insuring the other party (by way of subrogation or otherwise) for any loss or damage to its equipment or property within the IDC, or for loss of business revenue or extra expense arising out of or related to its equipment or property within the IDC, if a party is required in this Section to maintain insurance for such loss or damage or expense.

5. CONFIDENTIAL INFORMATION.

a. Confidential Information. Each party may have access to certain non-public information of the other party. All such information, if in writing, shall be specifically and obviously marked as “confidential” by the disclosing party at the time of disclosure, or if disclosed orally, shall be orally designated as confidential and thereafter identified as confidential by written notice to the receiving party within a reasonable time (”Confidential Information”). The Deliverables, the pricing and terms of this Agreement, and each party’s method of providing its respective services are hereby deemed Confidential Information. Neither party will use for its own account or the account of any third party, nor disclose to any third party (except as required by law or as reasonably necessary to the receiving party’s attorneys, accountants and other advisors who are obligated to maintain the confidentiality of such information), any of the other party’s Confidential Information. Subject to the rights of AUSTIN WEB DEVELOPMENT under Section 2, the disclosing party retains all right, title and interest in all Confidential Information it discloses under this Agreement and all improvements and modifications made thereto. Each party will use reasonable care, at least equivalent to the care used for its own similar Confidential Information, to protect the confidentiality of the disclosing party’s Confidential Information. Each party’s obligation under this Section will survive for a period of two years following the expiration or termination of this Agreement.

b. Exceptions. Confidential Information shall not include information that (i) is in or enters the public domain without breach of this Agreement and through no fault of the receiving party; (ii) the receiving party was legally in possession of prior to receiving it; (iii) the receiving party can demonstrate was developed by it independently and without use of or reference to the disclosing party’s Confidential Information; or (iv) the receiving party receives from a third party without restriction on disclosure. If a party is required to disclose Confidential Information by law, court order, or government agency, such disclosure shall not be deemed a breach of this Agreement.

c. Remedy. Any unauthorized copying, transfer, or use of any Confidential Information of the other party shall cause irreparable injury to the disclosing party that cannot be adequately compensated by monetary damages and the disclosing party shall be entitled to seek equitable relief, including injunctive relief, with bond waived, against the receiving party as a remedy for any material breach of this Section. The disclosing party may in addition to equitable relief, pursue any and all legal and contractual remedies available to the disclosing party.

6. REPRESENTATIONS AND WARRANTIES.

a. Warranties by Customer. Customer represents and warrants to AUSTIN WEB DEVELOPMENT that (1) Customer has the legal right and authority to place and use the Customer Equipment as contemplated by this Agreement; (2) Customer is duly organized and has the authority to enter into this Agreement and to perform its obligations hereunder; (3) the person signing this Agreement on behalf of Customer is authorized to do so, and upon its execution by such person, this Agreement is the legally binding obligation of Customer; (4) Customer’s and Customer’s end users’ use of the Services and of the Customer Equipment does not, as of the Installation Date, and will not during the Term, violate applicable laws or regulations; (5) Customer has read the Rules and Regulations and the AUP, and Customer and Customer’s end users are in compliance with and shall continue to comply with both during the Term; and (6) the Services do not include any voice telephony transmission services and Customer will use the Services only for Internet and data transmission.

b. AUSTIN WEB DEVELOPMENT Warranties. AUSTIN WEB DEVELOPMENT represents and warrants to Customer that (1) AUSTIN WEB DEVELOPMENT has the legal right and authority to provide the Services; (2) AUSTIN WEB DEVELOPMENT is duly organized and has the authority to enter into this Agreement and to perform its obligations hereunder; (3) the person signing this Agreement on behalf of AUSTIN WEB DEVELOPMENT is authorized to do so, and upon its execution by such person, this Agreement is the legally binding obligation of AUSTIN WEB DEVELOPMENT; and (4) subject to the accuracy of Customer’s representations and warranties, AUSTIN WEB DEVELOPMENT’s Services as supplied to Customer under this Agreement do not, as of the Installation Date, and will not during the Term, violate applicable laws or regulations.

c. NO OTHER WARRANTY. THE WARRANTIES IN SECTION 6(b) ARE THE ONLY WARRANTIES OFFERED TO AND RELIED ON BY CUSTOMER. EXCEPT FOR ANY EXPRESS WARRANTY SET FORTH HEREIN, THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, AND CUSTOMER’S USE OF THE IDC AND THE SERVICES IS AT ITS OWN RISK. AUSTIN WEB DEVELOPMENT DOES NOT MAKE AND HEREBY DISCLAIMS, AND CUSTOMER HEREBY WAIVES, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, AUSTIN WEB DEVELOPMENT DOES NOT WARRANT AND HEREBY DISCLAIMS THAT THE SERVICES WILL PROVIDE PROTECTION FROM (I) VIRUSES, TROJAN HORSES, WORMS, TIME BOMBS, CANCELBOTS, OR OTHER HARMFUL OR DELETERIOUS PROGRAMMING ROUTINES; (II) DATA LOSS; (III) UNAUTHORIZED OR UNKNOWN SECURITY BREACHES, ACCESSES, OR ATTACKS INTO OR AFFECTING CUSTOMER EQUIPMENT OR SYSTEMS, WHETHER OR NOT FORESEEABLE; AND (IV) ANY FORM OF REAL-TIME DETECTION OF ANY OR ALL OF THE FOREGOING. Neither party shall make any representations or warranties on the other party’s behalf. AUSTIN WEB DEVELOPMENT is not responsible for any defects or damages to Customer Equipment or Services resulting from (x) Customer’s, Customer’s agents’, or Customer’s employees’ mishandling, abuse, misuse, or accident; (y) Force Majeure; or (z) Customer’s use or provisioning of equipment electrically or mechanically incompatible with Services or of inferior quality.

d. Customer shall notify AUSTIN WEB DEVELOPMENT of any breach of a representation and warranty in Section 6(b) within the earlier of (i) 30 days after discovery by Customer or (ii) 90 days after the first occurrence of any isolated, repeating or continuing breach. Failure to give notice of any representation and warranty breach within the time required by the preceding sentence shall constitute a waiver by Customer of such breach. AUSTIN WEB DEVELOPMENT shall be entitled to initiate corrective action within 30 days after receiving Customer’s notice of breach. If AUSTIN WEB DEVELOPMENT fails to cure such breach within a reasonable time (in no event to be less than 30 days) after commencing such efforts, AUSTIN WEB DEVELOPMENT shall be liable for Customer’s actual damages, subject to the limitations of Section 7, not to exceed the lesser of (i) the reasonable cost subsequently expended by Customer to obtain similar services to the Services impacted by such breach or (ii) the amount paid to AUSTIN WEB DEVELOPMENT for the Services affected by such breach.

e. THE PROVISIONS OF SECTION 6(d) CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF A REPRESENTATION AND WARRANTY OF SECTION 6(b).

7. LIMITATION OF LIABILITY AND INDEMNIFICATION.

a. IN ADDITION TO THE OTHER LIMITATIONS OF THIS AGREEMENT AND EXCLUDING LIABILITY FOR BREACH OF SECTION 5, NO PARTY SHALL BE LIABLE IN EXCESS OF THE AMOUNT PAYABLE TO AUSTIN WEB DEVELOPMENT FOR THE TERM (INITIAL OR RENEWAL, AS THE CASE MAY BE) IN WHICH A CAUSE OF ACTION FOR SUCH LIABILITY ACCRUES.

b. EXCLUDING DAMAGES FROM A BREACH OF SECTION 5, IN NO EVENT SHALL EITHER PARTY BE LIABLE OR RESPONSIBLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES (INCLUDING LOST PROFITS, LOST DATA, LOST REVENUES, REPLACEMENT GOODS, DOWNTIME COSTS, LOSS OF TECHNOLOGY, RIGHTS OR SERVICES, LOSS OR INTERRUPTION OF SERVICES OR EQUIPMENT), ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY SERVICE OR THE PERFORMANCE, NONPERFORMANCE, USE, INABILITY TO USE, CONDITION, QUALITY, RESULT OR EFFECT OF ANY OF THE FOREGOING, WHETHER BASED IN WARRANTY, CONTRACT, TORT (INCUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

c. EXCEPT FOR DIRECT PERSONAL GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NO AFFILIATE, DIRECTOR, OFFICER OR SHAREHOLDER OF A PARTY SHALL BE LIABLE FOR ANY DAMAGES SUFFERED BY THE OTHER PARTY UNDER RESPONDEAT SUPERIOR, VICARIOUS LIABILITY OR OTHER LEGAL THEORY.

d. Each subsection of Sections 6 and 7 of this Agreement are intended to be independent of and severable from each other.

e. The disclaimers and liability limitations set forth in Sections 6 and 7 shall not apply to the extent of gross negligence, willful tortious conduct or as otherwise prohibited by applicable law.

f. Indemnification. Each party (the “Indemnifying Party”) will indemnify, defend and hold the other party and its directors, shareholders, officers, and employees (collectively an “Indemnified Party”) harmless from and against any and all costs, liabilities, losses, and expenses (including reasonable attorneys’ fees) (collectively “Losses”) resulting from any claim, suit, action, demand, or proceeding (each, an “Action”) brought by any third party against the Indemnified Party, to the extent not covered by the Indemnified Party’s insurance, (i) alleging or arising from the gross negligence or willful misconduct of the Indemnifying Party or its employees, agents, contractors, or invitees, in the performance or non-performance of its obligations hereunder, (ii) arising from any failure by the Indemnifying Party or its employees, agents, contractors, or invitees, to comply with the Rules and Regulations, the AUP, or the law, or (iii) arising from or connected with any claims of ownership or superior rights by a third party to any of the Indemnifying Party’s rights in or to Equipment. The Indemnifying Party’s obligations hereunder are conditioned upon: (1) prompt notice to the Indemnifying Party upon receipt of written notice of an Action for which the Indemnified Party seeks indemnity; (2) tendering control of the defense of such Action and any related settlement discussions to the Indemnifying Party if the Indemnifying Party has adequate resources to fully finance and resolve the Action and pay the Losses (the Indemnified Party may participate in such defense, at its own expense, with counsel of its own choosing that Indemnifying Party reasonably approves); (3) the reasonable cooperation of the Indemnified Party, at the Indemnifying Party’s request and expense; and (4) obtaining the Indemnified Party’s prior written consent (which shall not be unreasonably withheld, delayed, or cause any delay or harm in the settlement discussion), for any settlement of an Action that does not include an unconditional release of the Indemnified Party from the indemnified liability.

8. TERM.

a. Initial and Renewal Terms. Subject to earlier termination in accordance with this Agreement, the term of this Agreement will commence on the Effective Date and continue for the Initial Term and Renewal Terms (the “Term”). This Agreement shall automatically renew for successive terms of equivalent length of the Initial Term (each a “Renewal Term”), unless notice of non-renewal is provided in a writing signed by the non-renewing party no less than ninety days before expiration of the Initial Term or applicable Renewal Term or unless terminated: (i) without cause by AUSTIN WEB DEVELOPMENT upon 60 days’ prior notice to Customer; or (ii) by either party in accordance with this Agreement. To avoid confusion, verbal discussion and any form of notice (including email) other than physical written notice manually signed by Customer shall be ineffective as evidence of notice of non-renewal.

b. Removal of Customer Equipment. Immediately upon expiration of the Term or promptly upon earlier termination of this Agreement for any reason, Customer shall remove, absent contrary action or claim by AUSTIN WEB DEVELOPMENT pursuant to any of subsections (e) through (h) of Section 2, all of Customer’s Equipment from the IDC and shall return to AUSTIN WEB DEVELOPMENT any hardware, software, or AUSTIN WEB DEVELOPMENT Equipment belonging to AUSTIN WEB DEVELOPMENT associated with the Services terminated. If Customer fails to return any AUSTIN WEB DEVELOPMENT Equipment, or hardware or software belonging to AUSTIN WEB DEVELOPMENT, Customer shall be assessed and shall pay to AUSTIN WEB DEVELOPMENT the replacement value for such equipment.

c. Acceleration of MRC. AUSTIN WEB DEVELOPMENT’s damages from a Payment Default are difficult to ascertain. For that reason, AUSTIN WEB DEVELOPMENT may accelerate the maturity of, and Customer agrees to pay on demand, 100% of the remaining Monthly Recurring Charges and of any charges due and payable under any applicable SOWs through the then current Term, plus 100% of any third party termination or cancellation charges that AUSTIN WEB DEVELOPMENT incurs as a result of Customer’s Payment Default for any of the Services ordered for and provided to Customer under this Agreement or any subsequent amendment to this Agreement. This provision does not waive, exclude or alter any remedies available to AUSTIN WEB DEVELOPMENT under this Agreement for Customer’s Default.

9. DEFAULT AND REMEDIES.

a. Default by AUSTIN WEB DEVELOPMENT. The occurrence of any of the following will be a “Default” by AUSTIN WEB DEVELOPMENT: (i) AUSTIN WEB DEVELOPMENT fails to perform a material obligation under this Agreement after receiving thirty days advance notice from Customer of such failure; (ii) AUSTIN WEB DEVELOPMENT’s insolvency or liquidation as a result of which AUSTIN WEB DEVELOPMENT ceases to do business{”insolvency clauses” are generally unenforceable”}; or (iii) the material breach of any representation or warranty made by AUSTIN WEB DEVELOPMENT in this